Prompt and Professional Claim Handling

We strive to handle your claim promptly and professionally. If you experience a loss, we will work with you and provide services to help minimize disruption to your schedule and lifestyle. Click the following links for reporting instructions and our recommendations for what you should do in the event of a loss.

For Claim Information on an Existing or Previously Reported Claim, Contact Your Claim Representative

We provide a 24-hour claim reporting service to our policyholders and agents. You can access this service 24 hours a day, 7 days a week. Simply call 800 877-9006.

If your loss involves an emergency situation requiring our immediate attention, our "on-call" Claim Representative will contact you to provide help and direction — within one hour of your call in most cases. In a non-emergency situation, we’ll obtain information to begin the claim process on the next business day.

To report a claim online, click here to login and provide us with your policy number and claim information. A claim representative will contact you on the next business day to obtain information to begin our claim handling process.

If your loss involves an emergency situation, please call our 24-Hour Claim Reporting Service at 800 877-9006 immediately.

If you purchased “Other Than Collision" (Comprehensive) coverage for your vehicle, you can use our EZGLASS Auto Glass Repair/Replacement Program to repair or replace damage to your windshield, side or back windows. Policyholders and agents can call 866 4EZGLAS (866 439-4527) or simply click here:

Report a Glass Claim

At your option, a customer service representative will help schedule an appointment to perform repairs at a quality glass shop in our EZGLASS network, or a repair shop of your choice.

If your windshield needs to be replaced, you will need to pay any applicable deductible to the repair shop and the repair shop will bill us directly for the balance. However, if your windshield can simply be repaired without replacing the glass, we'll waive your deductible. For more information, call 866 4EZGLAS and we'll be glad to help you.

The 24/7 Workers Compensation Nurse Hotline is available for non-life-threatening injuries.

Donegal has partnered with CorVel™ to provide a 24/7 nurse triage hotline for injured workers. When a non-life-threatening injury occurs at work, an injured employee can utilize the hotline to speak with a registered nurse.

If an injury is serious or life-threatening, immediately call 911.

Benefits of the program:

  • 24/7 access to a live registered nurse
  • No travel or waiting room time
  • Quality medical care at the time of injury
  • Supervisors and Managers are not responsible for making medical decisions
  • Reduced costs and faster return to work

Injured Employee Step by Step Process:

  1. Call the Nurse Hotline at (855) 563-1035
    • An Injured employee may call the Workers Compensation Nurse Hotline immediately following a work-place injury.
    • A registered nurse will ask for the employee’s personal information and facts related to the injury.
  2. Identifying Necessary Treatment
    • The registered nurse will recommend the best treatment for the injury. Treatments may include: first aid, referral to a medical provider, or connecting the injured worker to a medical provider instantly through Telehealth.
  3. Report the Claim
    • Timely claim reporting to Donegal Insurance is very important; claims should be reported as soon as they occur.

Frequently Asked Questions:

Q: How do I contact the nurse hotline?

A: The nurse hotline is available 24/7 by calling 855-563-1035.

Q: What will I need when calling the hotline?

A: If you are transferred to a medical provider through Telehealth you will need access to a Smartphone or front-facing camera on your computer.

Q: My first language is not English; do nurses speak other languages?

A: Nurse staff includes English and Spanish speaking nurses and an interpreter service is available for other languages.

Q: What if I do not have all the needed information when calling the hotline?

A: Don’t worry, a concierge team is available to help you through the process.

Q: What is the average length of a call?

A: The average nurse call lasts between 10-12 minutes.

Q: What if my call lasts longer than average?

A: There is no time limit placed on calls.

Q: In which states will the service be available?

A: The program will be available in all states.

Q: What if an injured worker requires medication?

A: Medications can be prescribed through the Telehealth program, however, no narcotics can be prescribed through the program.

Q: Does the employer have to send a first notice of loss to Donegal if they use this program?

A: Yes, all claims should be reported to our office at the time of injury.

Reporting the Claim:

If you have not done so already, please report the claim to our office:

By Telephone: 800-877-9006 or login to our website to file the claim online

24/7 Nurse Hotline Printable Posters

Nurse Hotline 8.5 x 11 Poster View and Print Poster (8.5" x 11")

Nurse Hotline 11 x 17 Poster View and Print Poster (11" x 17")

Donegal has partnered with Careworks to provide medical bill review services to ensure prompt and fair medical payments to providers.

If you are a medical provider with questions regarding a specific Explanation of Benefits or billing status, please contact Careworks at 888-350-1150.

Medical bills and records may be mailed to:

Donegal Insurance Group

2000 Mallory Lane

Suite 130-835

Franklin, Tennessee 37067

Claim Payment Options

Donegal® has partnered with Commerce Bank to offer digital claim payment options!

Vendors currently have the ability to choose the following payment options:

Virtual Card - single-use virtual credit card B2B transaction

ACH - funds are electronically transferred to a bank account

Consumers are able to choose one of the following payment options:

Direct to Debit - claim payment is accessible on card account within 30 minutes typically

Direct Deposit - claim payment is accessible in bank account within 2 to 4 business days

Note: Some claim payments are not eligible to be issued as a digital payment. In those cases, a paper check will be issued.
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